Privacy Policy

Privacy, Payment and Refund Policies

Privacy Policy
Effective Date: 03 January 2025

Eventagrate ("we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services, applications, and websites (collectively, the "Services"). It also explains your rights concerning your data, including how you can request deletion of your personal information.

1. Information We Collect
We collect the following categories of personal information:

Personal Identifiers: Name, email address, phone number, and other contact information.
Technical Data: IP address, browser type, device information, and usage data.
Usage Information: Interaction with our Services, including pages visited, actions taken, and session duration.

We may collect this information directly from you, through your interactions with our Services, or from third parties with your consent.

2. How We Use Your Information
The data we collect is used for the following purposes:

To provide, maintain, and improve our Services.
To communicate with you regarding updates, support, and marketing (with your consent).
To monitor and analyze usage trends to enhance user experience.
To comply with legal and regulatory requirements.

3. Sharing of Information
We do not sell or rent your personal information to third parties. However, we may share your data with:

Service Providers: To assist in delivering our Services (e.g., hosting, analytics).
Legal Authorities: If required by law or to protect our legal rights.

4. User Rights
You have the following rights concerning your personal information:

Access and Correction: You may request access to your data and correct inaccuracies.
Deletion: You may request the deletion of your data by contacting us.
Withdraw Consent: You may withdraw consent for data collection or processing where applicable.

5. How to Request Data Deletion
If you would like to request deletion of your personal information, please contact us at [Insert Contact Email]. Include your name, contact details, and the nature of your request. We will process your request within 30 days, subject to applicable legal requirements.

6. Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, or resolve disputes.

7. Data Security
We implement industry-standard measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no security measure is completely infallible.

8. Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with an updated "Effective Date."

9. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Eventagrate
Warehouse 8 - 82 6B Street, Al Quoz Industrial Area 3, Dubai, United Arab Emirates
hello@eventagrate.com
+97143475642

Payment Policy

The Platform offers various packages to meet different needs. To start using a Service, you must choose a suitable package. Unless otherwise stated, packages do not include Support. Support can be arranged in a separate agreement; fees and terms are decided on a case-by-case basis by Eventagrate Software And Technology LLC.
You agree to pay the fees as per the pricing schedule. Prices include VAT as per UAE laws.
You will automatically be billed for any additional costs, penalties, or fines incurred by Eventagrate Software And Technology LLC as a result of your use of the Service.
If paying by credit card, ensure that your balance is adequate. If payment is declined and not made within 10 days, Eventagrate Software And Technology LLC reserves the right to suspend Services.

Contacting Us
If you have a query about your account fees, reach out to us at info@eventagrate.com within 30 days of the activity that gave rise to the dispute. Once investigated, if the dispute requires a refund, it will be credited to your account rather than issued as a cash refund. Refunds are only given when you close your account and it has a positive balance.

This document was last updated on October 11, 2020.

Refund Policy

Upon termination, you are entitled to a refund only if your account has a positive balance related to a prepaid Service. However, if the package you selected clearly stated that it is not eligible for a refund, you will not receive one.

This document was last updated on 03 January 2025